Start a conversation
Fintech · United Arab Emirates

Faster digital onboarding for a
UAE fintech.

Our team worked with a UAE fintech (unnamed at their request) on their customer onboarding and delivery process.

Start a conversation
The challenge

Onboarding and delivery that needed to move faster.

Our team worked with the client on their customer onboarding and delivery process—the work that produced the measured outcomes below.

Focus
  1. 01Customer onboarding
  2. 02Delivery process
Outcomes
  1. 01Account opening: 3 days → 10 min
  2. 0275% auto-approved applications
  3. 037× release frequency
01 · Challenge

Slow path to an open account

Account opening took days. Most applications required manual review. Releases shipped less often than after the engagement.

02 · Approach

Onboarding and delivery together

Our team worked on the customer onboarding and delivery process.

03 · Results

Measured outcomes

Account opening moved from 3 days to 10 minutes. 75% of applications were approved with no manual review. Release frequency increased 7×.

Delivery path

Application to
release.

The engagement centred on customer onboarding and the delivery process that carried approved applications into production.

  1. 01ApplyCustomer application
  2. 02Review75% no manual review
  3. 03Open3 days → 10 min
  4. 04Release7× frequency
What changed

Faster onboarding.
More frequent releases.

Account opening time fell from 3 days to 10 minutes. 75% of applications were approved with no manual review. Release frequency increased sevenfold.

What could we
build together?

A clear brief or a half-formed idea.
Start with what you know.

Start a conversation